Return Policy for Print Care LLC

Effective Date: April 1, 2025

At Print Care LLC, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not satisfied with your order, we are here to help. Our return policy outlines the conditions and process for returning products purchased through our eCommerce store.

1. Returns Eligibility

We accept returns for most items purchased from our store, subject to the following conditions:

  • The item must be returned within 30 days from the date of delivery.

  • The product must be in new, unused condition with all original packaging, accessories, and manuals included.

  • Items must be returned with the original proof of purchase (receipt or order confirmation).

  • Certain items, including but not limited to opened consumables (e.g., ink cartridges, toner), clearance items, special orders, and gift cards, may not be eligible for return or exchange.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Our Customer Service Team: Reach out to us by email at info@offic360.shop or call +1(888)-436-5162 to request a return authorization. Please provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Return Authorization: After reviewing your request, we will issue you a Return Merchandise Authorization (RMA) number. This number must be included with your return to ensure smooth processing.

  3. Prepare the Package: Carefully repackage the item(s) in the original packaging to prevent damage during shipping. Ensure that the product is in its original, unused condition.

  4. Ship the Item: Ship the return package to the address provided by our customer service team. You are responsible for return shipping costs, unless the return is due to a defect or error on our part.

Return Shipping Address:
Print Care LLC
Attn: Returns Department
1500 N University Drive, Suite 201E
Coral Springs, Florida 33071
USA

3. Refunds and Processing Time

Once we receive your return and inspect the item, we will process your refund. Refunds are typically issued to the original payment method within 5-7 business days after the return is processed. Please note that it may take additional time for your financial institution to process the refund.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team immediately (within 7 days of receiving the item). We will provide a prepaid return shipping label for you to return the item at no cost, and we will issue a full refund or send a replacement, depending on your preference and stock availability.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Restocking Fee

In certain cases, a restocking fee of up to 15% may apply for returned items that are opened, used, or missing packaging. This fee will be deducted from your refund.

7. Non-Returnable Items

The following items cannot be returned:

  • Opened or used ink cartridges, toner, or printer accessories.

  • Products marked as final sale or clearance.

  • Gift cards or promotional items with no monetary value.

  • Special-order items.

8. International Returns

For international orders, return shipping costs and any applicable duties or taxes are the responsibility of the customer. Please contact our customer service team for more details if you are returning an international order.

9. Changes to This Return Policy

Print Care LLC reserves the right to modify this return policy at any time. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or need assistance with a return, please contact us:

Print Care LLC
1500 N University Drive, Suite 201E
Coral Springs, Florida 33071
Email: info@offic360.shop
Phone: +1(888)-436-5162

Thank you for shopping with Print Care LLC! We value your business and are committed to providing you with a smooth and positive shopping experience.